Account deletion

Want to delete your Urbex Atlas account and all associated data? This page describes the available procedures and the data concerned.

Deletion is permanent and irreversible. It takes effect immediately in our production database; our encrypted backups are purged within 30 days.

1. Open Urbex Atlas on your device
2. Go to the Profile tab (bottom navigation)
3. Tap the Settings icon in the top right
4. Select "Account settings"
5. Scroll to the "Account deletion" section
6. Tap "Delete my account", type "SUPPRIMER" to confirm, then validate

Deletion is instant. You will be logged out and all your data will be erased.

If you no longer have the app installed or cannot access it, send an email to contact@urbexatlas.com from the email address associated with your account, with:

• Subject: Account deletion request
• Body: your username or the email address of the account to delete

We process your request within 7 business days and confirm the deletion by email.

Deleting your account permanently erases the following data:

• Profile: username, email address, biography, profile picture, banner, city, country, external links
• Personal data: spot folders, alert zones, itineraries, visited spots history, search history
• Contributions: published reviews, photos added to spot pages, flags, edit proposals
• Session: authentication tokens, local preferences, notification preferences
• Subscription: premium subscription history (auto-renewal is cancelled and must also be cancelled on the Google Play or App Store side depending on where you purchased)

No personal data remains after deletion.

Deletion is effective immediately in our production database. Your data is no longer accessible via the app or any other interface as soon as the request is validated.

Our encrypted backups, used only for major recovery incidents, contain a trace of your data for up to 30 days before being overwritten by the rotation cycle. After this period, no trace of your account remains.

This temporary retention is a technical security requirement. It does not imply any access to your data by our services or by third parties during this period.

For any further question: contact@urbexatlas.com.